Information We Collect
1. What You Directly Provide To Us
As a client, we need to collect a few important details about you: a unique username, a password, an email address we can contact you at, a phone number and physical address. We may ask you for additional information. For instance, we may collect debit or credit card numbers from you or an image of your card, its associated account information, and any other security-related information. We want you to be in control of your information, so we let you update or correct most of it by editing your account settings. Obviously, we hope that you’ll remain a lifelong user of our Red Gravity products and services, but if for some reason you ever want to delete your account, just contact us at email@example.com or if you are working with one of our Partner Resellers, you will be directed to contact them. Also, keep in mind that we may retain certain information in backup for a limited period of time or as may be required by law.
While we’re on the subject of what you will or may provide to us, let’s identify what NAC will never provide to you. Specifically, NAC will NEVER:
● Send you an email addressed to: "Undisclosed Recipients".
● Ask you to download a form or file to resolve an issue without specific and positive identity verification.
● Ask you in an email to verify an account using Personal Information such as your Name, Date of Birth, Driver's License, or Address.
● Ask you in an email to verify an account using Bank Account Information such as Bank Name, Routing Number, or Bank Account PIN Number.
● Ask you in an email to verify an account using Credit Card Information such as Credit Card Number or Type, Expiration Date, ATM PIN Number, or CVV2 Security Code.
● Ask you for your full credit card number without displaying the type of card and the last two digits except when setting up a new account.
● Ask you for your full bank account number without displaying your bank name, type of account (Checking/Savings) and the last two digits except when setting up a new account.
● Ask you for your security question answers without displaying each security question you created except when setting up a new account.
● Ask you to ship an item, pay a shipping fee, send a Western Union Money Transfer or similar service, or provide a tracking number before the payment received is available in your transaction history except when setting up a new account.
2. What You Automatically Provide To Us When You Use Our Services
● Usage Information: We collect information about your activity and what you send and receive through our Services.
● Device Information: We may collect information about your device, including the hardware model, operating system and version, unique device identifiers (including MAC address and/or IMEI), browser type and language, mobile device phone number, and mobile network information. We also collect certain device information that can help us diagnose problems in the (hopefully rare) event you experience any crash or other problem while using our Services. So, for example, if we detect a crash or other problematic event, we may collect the list of apps on your device and other information about your device’s performance at the time of the event for troubleshooting purposes.
● Website Log Information: We collect log file information when you use our websites. That information includes, among other things, your web browser type and language, access times, pages viewed, your IP address, and the website you visited before navigating to our websites.
3. Information We Collect When You Contact Us
Whenever you have a question, you can contact us at firstname.lastname@example.org. Of course, when you contact the Support team or communicate with us in any other way, we’ll collect whatever information you volunteer. For instance, if you submit artwork, files, or any other materials to us through our websites, we will collect what you give us.
How We Use Information
We use the information we collect to provide you with a great user experience which we work relentlessly to improve. We do a lot more with it as well, such as:
● Provide and deliver the products, services, and functionality that you request, process transactions, and send you related information;
● Communicate with you. That means just what it says; we may send you marketing communications on behalf of us or other companies; respond to your comments and questions; provide customer service; and send you technical notices, security alerts, and other informational messages;
● Monitor and analyze trends and usage;
● Develop, improve, and refine products, services, and functionality;
● Verify your identity and prevent fraud or other unauthorized or illegal activity; and
● Carry out any other purpose for which the information was collected.
How We Share Information
Here’s the type of information we may share about you with others and how we share it.
● We may share information about you with service providers who perform services on our behalf.
● With respect to jointly offered services or functionality or services offered separately by other companies through our Services, we may share information about you with business partners to provide the Services and functionality you request and to communicate with you about those Services;
● We may share information about you in response to legal process or a request for information if we believe disclosure is consistent with, or required by, any applicable law, rule, or regulation; to investigate or remedy potential violations of our user agreements or policies, or to protect the rights, property, and safety of us, our users, or others; or in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
The Services may also contain third-party links or be a co-branded or third-party-branded Service that’s being provided jointly with or by another company. By going to those links or by using a co-branded or third-party-branded Service, you may be providing personal information directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third parties you interact with through our Services.
NAC Privacy Version 6.17a